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Frequently asked Questions

Your payment is totally secure and the details are transmitted only to the our bank “Société Générale” after encryption. Your details are never sent to our server.

When you pay with your credit card, the amount of your purchases is not debited until your order is shipped. Any items not available, will not be charged.

It is a service for securing online payments by credit card. It works for Visa and MasterCard cards. After entering your bank details, a window opens: your bank will ask you to enter information allowing you to authenticate the purchase. In most cases, this is a one-time code that is instantly communicated to you by your bank to your mobile phone by SMS. You just have to enter this code to confirm your payment. For any additional information on this service, please contact your bank.

If your payment was not successful, contact your bank to make sure everything is in order with your bank account, and that your credit limit has not been reached.

You can shop online from abroad.