Terms and conditions of sale


The present general conditions of sale specify the rights and obligations of the Internet user (the “Customer”) regarding the products sold in the electronic catalog of the julietteozouf.com website (the “Website”) in the context of a distance selling. – The contract established in the case of an effective order made within the framework and according to the conditions set forth in these terms and conditions, is that of the regulation on distance selling, pursuant, in particular, to the Consumer Code, as well as the specific provisions set forth below. – The order implies irrevocable acceptance of the terms and conditions. The Customer states that (s)he has the capacity to enter into this contract, i.e. (s)he is of legal age and not under guardianship. – The Customer’s full acceptance of these General Terms and Conditions of Sale involves ticking the box “I accept the general terms and conditions of sale”. Ticking this box will be considered as having the same value as a handwritten signature by the Customer. These T & Cs take precedence over any other document.


The products offered for sale are those listed on the Site on the day the Customer accesses the Site. The Website does not sell products which are used, defective or inferior to market standards. – We draw the Customer’s attention to the fact that the photographs illustrating our products may differ slightly from reality due to the Customer’s screen settings and the lighting when the photo shoot took place. Furthermore, as these are artisanal creations, the items may have irregularities or differences in colors, all of which are inherent to this type of production and cannot be considered to be major defects. The Company’s liability cannot be sought and the validity of the order cannot be affected in respect thereof. – The photographs, graphics and descriptions of the products offered for sale are purely indicative and not binding upon the Company. Customers may obtain further information by contacting Company’s Customer service team.


It is not required to create a personal account to place an order via the Site. The Customer also has the option of ordering using the “instant checkout” form provided on the Website and following the instructions. – After checking the content of the order, and the total cost thereof (products ordered, shipping charges, optional services), and correcting any errors, the Customer shall definitively confirm it at the payment stage. This confirmation shall have the value of entering into a contract. – Once the contract is concluded, the Company will email the Customer a receipt for the order, containing a summary of the information entered in the order form. The invoice for the order will also be provided as an attachment to the e-mail sent to the Customer. – The languages in which the contract can be concluded with the julietteozouf.com website are French and English.


For the payment of the products and the shipping costs, the Customer must follow the procedures indicated in the order form. The Customer has the possibility to pay by debit or credit card. The following cards are accepted: Carte Bleue, MasterCard®, Visa®. – Upon payment, the bank will request personal information about the Customer to verify the identity of the cardholder and validate the transaction. The Customer shall provide his/her credit/debit card number, according to the type of card, the expiration date thereof and the security number (3-digit number on the back of the card). – The Customer guarantees the seller during the validation of his/her order, that (s)he is in good standing with the issuer of the credit/debit card. – The financial information shall be transferred via an encrypted protocol to banks providing services related to remote electronic payment without third parties ever gaining access there to.


5.1. Availability and delivery time

Juliette Ozouf products are only made in very limited quantities. Therefore, it is possible that the piece that the Customer wishes to buy is not in stock, even though the words “Add to Cart” are displayed on the Website. If applicable, the Customer will be notified and the piece will not be made to order by our workshop. The Customer must be aware that delivery times may vary by a few days. – We strive to reduce this period as much as we can and invite the Customer to consulte his account to inquire about the real-time availability .

5.2. Delivery time

The website delivers throughout the European Union and the rest of the world (see the list of countries where we deliver our products). The ordered product is delivered to the address which appears on the Customer’s purchase order. The delivery address may differ from the billing address. – The delivery time depends on the delivery address as well as the delivery method chosen by the Customer. The Website shall not be held liable for any delay due to customs clearance of the exported goods. – The delivery times specified below only apply following shipment of the order. Delivery is made by registered letter with receipt and Track & Trace identification number: Delivery within 1 to 3 working days.
– In the event of damage, the Client shall specify and clarify its reservations on the delivery slip, a copy of which shall be sent by mail or by carrier to the Company. As such, it is the Client’s responsibility to verify the content, conformity and condition of the product upon delivery. This check is deemed to have occurred when the Customer, or a person duly authorized by him/her, signs the delivery note presented by the postal worker or by the carrier.
– Despite the care taken in the preparation of orders, it is possible that a product may be missing, or that an error may occur during the preparation. If you encounter such an error, please report it by email to [email protected] within a maximum of 48 hours of receiving the order.


The prices indicated online, are all in Euros, all taxes included.
Juliette Ozouf may change it’s prices indicated on the Online Store website at any time and without notice. This also applies for the French VAT amount and any change will be immediately reflected on the invoiced price. However, the prices thus modified will only be applicable to new orders and not to those which have already been accepted.
For orders to be delivered in countries outside the European Union, the French VAT will be automatically deducted from the invoiced amount.


According to the Article L221-18 of the Consumer Code, the Customer has a period of fourteen (14) days to return the purchase, without having to give reasons. This fourteen (14) day period begins: – as of the day on which the Customer, or a third party that is not the carrier, designated by the Customer, receives the ordered item, – or, in the case of an order which includes several items which are delivered separately, as of the day on which the Customer, or a third party that is not the carrier, designated by the Customer, receives the last item.

The Customer must inform the Company by filling in the online form available in the “My returns” section of his account on the Website. In case an account has not been created, it is also possible to issue a return request by sending the return form (available below and accessible via the hyperlink in the order confirmation email) or by sending a clear statement, by: email to [email protected]; or – mail to Juliette Ozouf – 20 rue de l’Echaudé, 75006 Paris (date of postmark)

The Customer must return the product within fourteen (14) days following the notification of his return to the following address; the return costs are at his expense:
Juliette Ozouf SARL
20 rue de l’Echaudé
75006 Paris

Upon receipt, and after verification, of the goods returned by the Customer, the Company will refund the payment received within fourteen (14) days, it will not refund the shipping costs. However, we will only accept exchanges and refunds if all of the following conditions are met: 1) The product must not have been worn, used, altered, washed or damaged. 2) The product must be returned in its original packaging with the invoice.

In the event that the return of the product by the Customer is due to an error on the Website, such as a product missing from the order, a non-compliant product (subject to Article 3 hereof) or a manufacturing defect in the product, the Company undertakes to reimburse, in addition to the purchase price of the product, the shipping costs incurred by the Customer for the delivery of this product. The Customer must report the error by email to [email protected] within a maximum of 48 hours of receiving the order. No refund will be made to the Customer who has not exercised his right of return under the conditions of this article. A credit note is valid for 6 months on the website.


All Products benefit from the legal guarantee of conformity provided for in articles L217-4 and following of the French Consumer Code. Products are covered by the legal warranty against hidden defects as defined in Article 1641 et seq. of the French Civil Code. In accordance with this warranty, the Customer may either cancel the sale of the product or be entitled to a price reduction.


For more information or to make a claim, Customers may contact customer service at the following address: [email protected]


The Site is the property of the Company. It is protected by international laws and treaties concerning copyright as well as those concerning intellectual property. All rights related to the Site and the concept of the Company’s entire activity, their original and innovative nature, in particular intellectual property rights for the text, literary, artistic, graphic (including photographs) and audio-visual creations, IT developments, HTML developments and other intellectual work and, in general, any creations that may be protected by intellectual property law such as images, logos, format, style guide, structure, ergonomics, colour codes, typography, fonts, the basic graphics, graphical organisation of screens, layout, backgrounds, visual identity of the Site, belong to the Company or are regularly used by the latter, without any limitation. The Customer undertakes not to undermine directly or indirectly the Company or Site, or infringe the Company’s rights.


The delivery of the order requires the communication of certain personal data concerning the Customer, in particular his name, first name, postal address, date of birth, telephone number and e-mail address. The data collected is required by the Company to meet its obligations, specifically for order confirmation and delivery. Customers not wishing to provide this data will not be able to order on the Site. – This data is kept for this sole purpose and the Company undertakes not to use it in any other context, or send it to third parties, without the express agreement of the Customer, or in cases not provided for by law. Except for payment-related data, data processing is the responsibility of the Company, whose contact details are indicated in Legal Notice. Customers’ contact details are kept for a period of 3 years from the end of the commercial relationship. This data is kept under secure conditions, according to current technological capabilities, in compliance with the provisions of Law no. 78-17 of 6 January 1978. The Company’s CNIL declaration number is pending. – The transmission of information on the Juliette Ozouf website takes place in a secure environment, using the Internet protocols in force. – Credit/debit card numbers are not stored on the Website but on our bank’s secure website. – Under the French Data Protection Act of January 6, 1978, you have a right of access, rectification and opposition in respect of your personal data. To do this, you simply need to submit a request to us online or send a letter indicating your full name, address and, if possible, your customer reference to the following address: Juliette Ozouf – 20 rue de l’Echaudé – 75006 Paris. – Use of cookies: under its own responsibility or that of a third party employed to provide tracking services, the Site may use cookies when an Internet user is browsing the Site. Cookies are files sent to the browser via a web server with the aim of recording the activities of Internet users while they are browsing.

The use of cookies allows the server hosting the Site to recognize the Internet browser used by users in order to facilitate their browsing as much as possible, allowing, for example, users who have already registered to access areas, services, promotions or contests that are exclusively reserved for them without having to register at each visit. Cookies are also used to measure traffic and traffic parameters as well as check progression and the number of entries. – Guarantees concerning cookie use: cookies used by the Site are only linked to anonymous users and their computers. They do not provide any reference making it possible to deduce users’ personal data. – Some cookies are used by third parties (e.g. Google) in order to send the Company data about the effectiveness of its promotions. Under no circumstances do the cookies obtain any personal information enabling the identification of a specific user. In any case, the cookies used on the Site are temporary with the sole aim of making subsequent transmission more efficient. No cookie used on the Site will be effective for more than two years.

Customers have the option of configuring their browser to notify them of cookies and to refuse installation on their device. By removing or deactivating the Site cookies, Internet users run the risk of not being able to access certain Site functionalities. – To use the Site, it is not necessary that Customers allow the installation of cookies, but they must restart the session as such for each of the services that requires prior registration or session start-up.

What types of cookies does the Site use? The Site uses four types of cookie:

– Technical cookies: they enable Internet users to browse the Site and use functionalities such as the basket or Wishlist.

– Analytical cookies: the Site uses Google Analytics cookies to quantify the number of users that visit the Site. These cookies make it possible to measure and analyse the way in which Internet users browse the Site. This information allows the Company to continually improve its services and facilitate the buying process of Site users. For more information about this, see Google Analytics’ privacy page: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

– Customisation cookies: when Internet users browse or buy on the Site, the Site remembers its preferences (e.g. their likes or preferred language). By means of these cookies, it is possible to provide a simpler, quicker and more customised browsing experience for users.

– Advertising cookies: these cookies are used to display important announcements for users. In addition, they limit the number of times that each user views an announcement and helps the Company to measure the effectiveness of its publicity campaigns. By browsing the Site, the user accepts that the Company will download this type of cookie on to its device and make use of it when the user visits the Site in future.

The Site may contain links to other websites that have different privacy policies than the Company. In this sense, the Company shall assume no liability for the content or practices of linked websites. The Company recommends that Site users review the privacy policy of all the websites that they may access via the Site. The Site servers may automatically detect the IP address and domain name used by users. – An IP address is a number automatically assigned to a computer when it is connected to the Internet. This information enables the subsequent processing of data in order to obtain unique statistical measurements that make it possible to find out the number of Site visits, the sequence of visits, the point of access, etc.


The general conditions are regularly modified, in particular to take into account possible regulatory changes. The new terms and conditions shall apply as of the date of their publication on the Website.


The present general conditions of sale are governed by French law, to the exclusion of any other applicable international convention, including the Vienna Convention on the International Sale of Goods of April 11, 1980.

If any provision of these General Terms and Conditions of Sale is found to be invalid or unenforceable by any law or regulation or by an enforceable decision of a court of competent jurisdiction, the Parties expressly agree that this Agreement shall not be affected by the invalidity of the provision in question. Should one of the parties not require at any time, the strict performance by the other party of any provision or condition of this terms and conditions, this will not be considered to constitute a permanent waiver of this provision or condition.


By using our site, you agree to our terms and conditions.

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